Housing Services Coordinator

About UsCommunity Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.At CHL, our primary goal is to create safe, secure, and affordable housing options that empower individuals and families to thrive. With a focus on delivering high-quality service and outcomes, we manage over 11,000 new and existing properties across various communities. CHL is driven by a collaborative team culture where every member plays a vital role in achieving our mission.The RoleA career in community housing offers purpose, meaning, and the chance to make a lasting impact. As a Housing Services Coordinator, you will play a pivotal leadership role in shaping the delivery of housing services and supporting vulnerable communities across the region.In this role, you will lead, manage, and inspire a team, ensuring high performance, professional development, and a strong values-driven culture. You’ll take ownership of all aspects of team leadership, from recruitment, onboarding, supervision, and performance management, through to coaching, mentoring, and facilitating regular debriefs to support wellbeing and resilience.You will act as the escalation point for complex cases, providing expert guidance and ensuring decisions align with organisational policies, government regulations, and sector best practice. With a clear focus on compliance, you’ll be responsible for ensuring your team consistently meets service standards, legislative requirements, and contractual obligations.Your oversight will also extend to managing and reporting on service and business performance, driving continuous improvement, and supporting the expansion of housing services in collaboration with both internal teams and external stakeholders.This is a key leadership opportunity within a purpose-led organisation. In addition to a generous remuneration package including superannuation and salary packaging, you will be joining a supportive and passionate team dedicated to creating a world without housing poverty.About YouTo be successful for this role, you will have a genuine passion for wanting to support vulnerable people in our community.Essential Criteria:Solid working knowledge and understanding of community, social and/or public housing sectors.Demonstrated relevant experience in program management.Previous experience in managing and mentoring staff, ensuring high level service delivery while promoting a positive work culture.Demonstrated experience in resolving day-to-day problems, including remaining calm when unexpected circumstances arise.Reporting and financial management experience to ensure appropriate use of resources.A high level of organisational and administration skills.A current drivers licence.Desirable:Relevant qualification in community services/social welfare.Please note that satisfactory police check is required for all staff and those with client related responsibilities are required to provide a NDIS and Working with Children Check (WWCC).As an equal opportunity employer, CHL works closely with people from a diverse range of backgrounds. CHL acknowledges the traditional Aboriginal owners of country throughout Australia and we pay our respects to them, their culture and their Elders past and present.Click for position description AUD Port Macquarie 2444

Housing Services Coordinator

  • Contribute to a world without housing poverty
  • Full time role, based in Port Macquarie
  • Competitive salary + super + salary packaging + other benefits

About Us

Community Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.

At CHL, our primary goal is to create safe, secure, and affordable housing options that empower individuals and families to thrive. With a focus on delivering high-quality service and outcomes, we manage over 11,000 new and existing properties across various communities. CHL is driven by a collaborative team culture where every member plays a vital role in achieving our mission.

The Role

A career in community housing offers purpose, meaning, and the chance to make a lasting impact. As a Housing Services Coordinator, you will play a pivotal leadership role in shaping the delivery of housing services and supporting vulnerable communities across the region.

In this role, you will lead, manage, and inspire a team, ensuring high performance, professional development, and a strong values-driven culture. You’ll take ownership of all aspects of team leadership, from recruitment, onboarding, supervision, and performance management, through to coaching, mentoring, and facilitating regular debriefs to support wellbeing and resilience.

You will act as the escalation point for complex cases, providing expert guidance and ensuring decisions align with organisational policies, government regulations, and sector best practice. With a clear focus on compliance, you’ll be responsible for ensuring your team consistently meets service standards, legislative requirements, and contractual obligations.

Your oversight will also extend to managing and reporting on service and business performance, driving continuous improvement, and supporting the expansion of housing services in collaboration with both internal teams and external stakeholders.

This is a key leadership opportunity within a purpose-led organisation. In addition to a generous remuneration package including superannuation and salary packaging, you will be joining a supportive and passionate team dedicated to creating a world without housing poverty.

About You

To be successful for this role, you will have a genuine passion for wanting to support vulnerable people in our community.

Essential Criteria:

  • Solid working knowledge and understanding of community, social and/or public housing sectors.
  • Demonstrated relevant experience in program management.
  • Previous experience in managing and mentoring staff, ensuring high level service delivery while promoting a positive work culture.
  • Demonstrated experience in resolving day-to-day problems, including remaining calm when unexpected circumstances arise.
  • Reporting and financial management experience to ensure appropriate use of resources.
  • A high level of organisational and administration skills.
  • A current drivers licence.

Desirable:

  • Relevant qualification in community services/social welfare.

Please note that satisfactory police check is required for all staff and those with client related responsibilities are required to provide a NDIS and Working with Children Check (WWCC).

As an equal opportunity employer, CHL works closely with people from a diverse range of backgrounds. CHL acknowledges the traditional Aboriginal owners of country throughout Australia and we pay our respects to them, their culture and their Elders past and present.

To apply online, please click on the appropriate link.

To be considered applicants must respond to the application questions and submit a cover letter and resume. For a confidential conversation about the position please contact Meg Lawrance State Operations Manager on 02 6691 0118 meg.lawrance@chl.org.au

We look forward to hearing from you.

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